How it works
Converz answers calls, shares your opening hours and FAQs, and captures customer requests — automatically.
A call in 5 steps
Here’s what happens when a customer calls your business.
Step 1
Customer calls your number
Step 2
Converz answers instantly
Step 3
It checks your opening hours and FAQs
Step 4
It captures the request (name, phone, details)
Step 5
You get the outcome (and can follow up)
You control what your assistant says from your dashboard.
If you already have a business number
Keep your current number and forward calls to Converz.
- • Keep your existing number
- • Forward calls to your Converz number
- • Converz answers when you’re busy or closed
This is the most common setup.
If you need a new number
Get a local number and publish it everywhere.
- • Get a new local number from Converz
- • Add it to Google, your website, and social profiles
- • Start receiving answered calls immediately
Note: You can switch setups anytime — just update your routing.
Forwarding options
Choose the call routing that fits your workflow.
Always forward
All calls go to Converz so it always answers.
Forward when busy / closed
Only forward when you don’t answer or outside opening hours.
You can test everything before going live.
What your assistant can do
Converz handles the most common call reasons for small businesses.
• Answer common questions (pricing, services, location)
• Share opening hours accurately
• Capture caller details and requests
• Handle multiple calls at the same time
• Stay polite, consistent, and on-brand
You can edit FAQs and greeting anytime.
Integrations
Bookings
Roadmap: connect to booking tools to automate appointments.
Email summaries
Get a summary after each call (MVP).
We’re keeping the MVP simple and reliable.
Start simple, then improve
Most businesses start with basic FAQs and refine over time.
- • Start with your opening hours + top 10 FAQs
- • Listen to real calls and improve answers
- • Add booking links or workflows later
You stay in full control from the dashboard.
Common questions
Do I need to change my phone number?▾
No. You can keep your current number and forward calls to Converz.
Can I test it before going live?▾
Yes. You can try the web demo and configure your assistant before routing real calls.
What languages are supported?▾
English and Spanish are supported today. More languages can be added later.